Direct Sevices

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 Many of the families we serve had many vulnerabilities to contend with when they first arrived. The majority spoke little to no English, had low levels of education, and came with a multitude of chronic illnesses and severe injuries. Those factors can serve as barriers to any person. There was a long list of services that Somali Community could provide, but we quickly identified that helping this population maintain their benefits was a top priority. 

Those factors can serve as barriers to any person. There was a long list of services that Somali Community could provide, but we quickly identified that helping this population maintain their benefits was a top priority.

Having lived through the traumatic experience of resettlement, families were operating with a focus on their most basic needs: finding adequate shelter, food, money, and healthcare. Benefits such as SNAP (food stamps), TANF (cash assistance), and Medicaid (medical coverage) help fulfill many of those; these safety net programs provide the security that families need in the early days while they acclimate to life in a new country. While the resettlement agency helped with the initial applications of families, the process of completing redetermination and navigating the system to renew and maintain those benefits is itself just as complicated.

Case Management is a collaborative process that includes assessment, planning, facilitation, care coordination, evaluation, and advocacy on behalf of our clients. Our case managers assist clients in achieving wellness and autonomy through sessions that are culturally and trauma informed, in the client’s own language. Each Session aims to provide the services needed and to set goals to help individuals gain independence and improve well-being.

1. Insurance provider communication, including changing providers and maneuvering coverage
2. Scheduling doctor’s appointments per client’s request
3. Mental Health referrals
4. Domestic violence advocacy

1. Assistance applying for and following up on applications for IDHS benefits (SNAP, TANF, WIC and Medicaid)
2. Renewal of IDHS benefits
3. Grievances and appeals
4. Eligibility information and counseling
5. Supplemental Security Income (SSI) and other related SSA matters
6. Advocating for our clients with the local offices by acting as their approved representatives

1. Understanding and responding to traffic and parking citations
2. Accident reporting
3. Referrals for legal representation
4. Assistance with jury summons
5. Help with tenant and housing issues
6. State ID/License renewal
7. Gaining accessible parking

1. Employment Support:
   • Connecting clients to employers
   • Assistance in resume building
   • Assistance with job application completion

1. Education Support (via Education Department)
   
   • Adult Education
     
     • Adult Education programs
     • College and continuing education enrollment
     • Scholarship application assistance
   • Youth Education
     
     • Youth Education programs
     • Student advocacy
     • Case management for youth and parents.